Service 02
Find where the business is losing time, money or capacity.
We map how work actually moves through the organisation — not how the process document says it moves — then identify friction, repetitive administration and the opportunities worth acting on.
- Output
- A prioritised, plainly written set of opportunities
- Focus
- Real workflows, real handovers, real administration
- Commercial model
- Fixed-price audit
What it is
A clear picture of how the work really happens.
Friction is rarely where people assume it is. It hides in re-keyed data, chased approvals, spreadsheets that hold the business together and the quiet work nobody has time to document. The audit makes that visible, puts a rough cost against it, and separates the problems worth solving from the ones worth leaving alone.
- Workflow mapping based on interviews and observation, not assumptions.
- Friction and repetitive administration identified and sized.
- Opportunities ranked by effort, cost and likely return.
- An honest recommendation, including where the answer is to change nothing.
How it runs
A practical, sequenced approach
- 01
Scope and access
Agree the areas of the business in scope, the people to speak to and the systems currently in use.
- 02
Map how work moves
Follow real work end to end — where it starts, who touches it, where it waits and where it is re-entered.
- 03
Quantify the friction
Put practical numbers against time lost, duplication and capacity constrained by administration.
- 04
Prioritise and report
Deliver a short, readable report: what to fix, in what order, and what each fix realistically involves.
Well suited to
- Businesses growing faster than their processes and systems.
- Teams that suspect significant time is lost to administration but cannot yet prove it.
- Leaders considering investment in new systems who want evidence first.
Not what this is
- Not a software sales exercise dressed as a review.
- Not a lengthy academic report that no one acts on.
- Not an audit that assumes automation is always the answer.
Commercial model
Fixed-price audit, with larger programmes where the scale of the organisation justifies it.
Talk to us
Talk to us about a Digital Office Audit
Tell us where you suspect the business is losing time or capacity and we will map it honestly.
Start with the problem, not the technology.
Tell us what is slowing the business down. We will tell you honestly whether training, an audit, an implementation — or nothing at all — is the right next step.